FAQs
Can you provide samples?
- Yes, we offer free samples for you to evaluate the quality of our products. Please contact our sales team to request samples.
What materials are your premade fans made of?
- Our premade fans are crafted from premium synthetic fibers（HYLON KOREAN）that are soft, lightweight, durable, and cruelty-free. These fibers are carefully selected to ensure they maintain their curl and shape even after multiple wears.
Do you offer private labeling?
- Yes, we offer private labeling services. You can customize the packaging with your logo, brand name, and contact information.
What is your minimum order quantity (MOQ)?
- Our MOQ is 100trays per style. However, we can be flexible depending on your specific needs. Please contact our sales team for more details.
What is your production lead time?
- Our standard production lead time is 7-15business days. However, for urgent orders, we can expedite the production process.The time depends on custom packaging.The production time for custom packaging depends on the complexity of the design and the order quantity. Generally, it takes 10-15 business days.
Do your products meet any industry standards?
- Yes, our products comply with FDA.
How do you ensure product consistency?
- We have implemented strict quality control measures throughout our production process, including regular inspections, advanced testing equipment.
Do you offer after-sales support?
- Yes, we provide comprehensive after-sales support, including technical assistance and marketing materials.
Can you help with custom designs?
- Yes, our design team can work with you to create custom lash styles that meet your specific requirements.
What payment methods do you accept?
- We accept T/T, L/C, PayPal].Please contact our sales team for more details.
What kind of packaging do you offer for your premade fans?
- We offer a variety of packaging options, including individual trays, bulk packaging, custom-printed boxes.
Can you provide custom packaging solutions?
- Yes, we can customize the packaging to match your brand identity. We can print your logo, brand name, and any other design elements on the packaging.
What shipping methods do you offer?
- We offer a range of shipping options, including air express shipping, standard shipping, ocean freight.
How do you ensure the safety of products during shipping?
- We use high-quality packaging materials and secure shipping methods to protect your products during transit. Each package is carefully inspected before shipment.
Can you provide design assistance for custom packaging?
- Yes, our design team can assist you in creating a unique and eye-catching package design.